- Every unit/product Sold by SRS Absolute/affiliate platforms are tested/verified/traced/ recorded at various phases to ensure secure delivery in compliance to shown product, issued & delivered in company specialised tamperproof packaging with dynamic validation, abided by product specific policies.
- The customer is entitled to return/ replace or refund (on the no question basis) in case the product received is damaged/wrong item/defective/incomplete or as shown in the picture ordered by the customer. In such conditions, the customer will have to report SRS support team (support@srsabsolute.com) within 72 hours of receiving the product with clear image of bill, box, outer packaging, product/s, inner component/accessories/ contents, including unboxing video (must).
- If the customer want to return the product without any proper reason i.e. damaged/wrong item/defective/incomplete, company decision would be final on basis of return test report in comparison to originally shipped item/contents followed by refund/return/replacement.
- No return/replacement/refund will be acceptable if the product is not dispatched within the 5 days from the date of receiving the product.
- In case of missing parts of the product and if customer report within 72 hours about missing part with image of product received, it will be dispatched separately and no shipping charges will be applied.
- In case of pre-paid orders, the refund will be processed to original method of payment. The refund would reflect in customer’s account within 5 to 10 Bank working days.
- COD payment will be refunded with NEFT bank transfer if customer provides Bank name, Account name, and Bank account number with IFSC code.
- Subject to Pune, Maharashtra Jurisdiction (India) Only.
INTERNATIONAL RETURN:
As of now, we do not accept international returns, in case of any complaints, please reach out to support@srsabsolute.com within 48 hrs of receiving the order & provide clear unboxing video of box, packaging as well as contents.