SRS Absolute — Standard Product Warranty Policy

Operating Entity: SRS Absolute/SRSABSOLUTE/NoMechanic (including affiliate platforms)
Governing Law: Subject to Pune, Maharashtra Jurisdiction (India) Only.
Official Support Channels: Available via the official company website (www.srsabsolute.com) via WhatsApp or email (support@srsabsolute.com).

1. Warranty Prerequisite and Core Terms

  • Proof of Purchase: Presentation of the original tax invoice/proof of purchase is a mandatory prerequisite to register or claim any warranty services.
  • Authorised Personnel Only: Repairs or servicing under the warranty period must be executed exclusively by SRS Absolute authorised personnel or authorised service centres. Any unauthorised handling voids the warranty instantly.
  • Carry-In / Shipping Basis Only: All services during the warranty period are operated strictly on a “Carry-In / Shipping” basis. The purchaser must safely bring or ship the product to the designated registered Service Centre at their own cost and risk.
  • Transportation Costs: This warranty strictly does not cover any costs of transportation, freight, logistics, or insurance required to move the system from its place of installation to the Service Center.
  • Municipal Limits Restriction: For units deployed beyond the municipal limits of the jurisdiction of the company’s Authorized Service Center, the entire responsibility of establishing contact, arranging logistics, and absorbing transit risks falls solely upon the purchaser.
  • Use of Refurbished Material: While carrying out repairs or component replacements, SRS Absolute reserves the operational right to use accessories, components, or spare parts that are brand new, refurbished, or reconditioned.

2. Warranty Duration, Continuity, and Depreciation Rules

  • Unexpired Period Continuity: If any part or sub-component of the unit undergoes repair or replacement, the warranty will not renew. It will continue and remain in force only for the remaining unexpired period of the original warranty.
  • No Transit Extensions: The total time consumed for diagnostics, execution of repairs, and physical transit (whether under warranty or otherwise) shall not be excluded from the original warranty period.
  • Commercial Depreciation Solution: In the event of unforeseen circumstances, force majeure, or non-availability of necessary factory spare parts, SRS Absolute’s prevailing commercial depreciation rules will be final and binding on the purchaser. The purchaser agrees to accept this calculated depreciation value as a total commercial solution in lieu of physical repairs.

3. Exclusions: What is NOT Construed as a Defect?

The following service actions, operational failures, and situations registered with the helpline or Authorized Service Center are classified as user-end maintenance, external variables, or user-inflicted damages, and strictly shall not be construed as manufacturing defects:
  • ⚠️ Warranty Void Conditions Exclusion: Any damage, failure, degradation, or operational flaw arising from or linked to any of the Absolute Warranty Void Conditions (detailed in Section 4) is entirely excluded from being considered, classified, or processed as a manufacturing defect. Such claims will be summarily rejected from warranty scope.
  • Routine Maintenance: Routine periodic cleaning of the unit or its internal parts due to natural dust gathering.
  • Configuration Issues: General explanations, operational tuning, system re-returning, or environmental re-configurations.
  • Software Errors: Scenarios where particular software programs, data types, or files are not being read, executed, or installed properly.
  • Software Responsibility Exclusion: SRS Absolute does not undertake any responsibility, implicit or explicit, regarding the quality, compliance, compatibility, or performance of any software applications utilized by the purchaser.

4. Absolute Warranty Void Conditions

This warranty is completely inapplicable, invalid, and void under any of the following occurrences:
  • Unauthorized Sourcing: The product is not purchased directly from SRS Absolute or an Authorized sales partner.
  • Manual Non-Compliance: The product is determined by company personnel to have been used against the operational instructions specified in the official Instruction Manual / Setup Guide.
  • Improper Use & External Power: Defects caused by improper use, forceful application, using an unrated power input, or using an external power supply/adapter other than the one officially provided by the company.
  • Physical & Environmental Stress: Device failure caused by waterlogging, physical hardware damage, moisture ingress, severe temperature/humidity anomalies, radiation exposure, fire, slot/connector damage, or blocking internal cooling vents.
  • Circuitry and Hardware Alterations: Any physical modification, rework, or alteration of any nature made to the internal circuitry, board layout, firmware, boot code, or hardware components by the purchaser or unauthorized technicians.
  • Site Non-Compliance: Site premises or ambient environments where the product is kept or deployed do not conform to the recommended operating thresholds of the unit.
  • Label and Identity Tampering: The original serial number or IMEI label is physically removed, obliterated, blurred, or altered from the product chassis or casing.
  • Force Majeure and Nature: Defects arising due to causes beyond reasonable control, including but not limited to lightning strikes, abnormal voltage fluctuations, short-circuits, electrical surges, wire cuts, or acts of God (natural disasters).
  • Pest and Animal Infestation: Physical or electrical defects caused by pets, rats, cockroaches, or any other animals, rodents, or insects.
  • Normal Wear and Tear: Gradual deterioration resulting from normal wear and tear over time, including but not limited to the degradation of camera lenses, batteries, seals, or display panels.

5. Interoperability, Dependencies, and Cyber Exclusions

  • Unauthorised Accessories: The warranty does not cover defects or alleged failures caused by the fact that the product was connected to, or used alongside, a product, accessory, software, or service not manufactured, supplied, or explicitly authorized by SRS Absolute.
  • Cyber Vulnerabilities and Viruses: Deficiencies or failures caused by digital viruses, malware, or unauthorized malicious access to services, accounts, computer systems, or networks (via hacking, password-mining, or other digital breaches) are entirely outside the scope of warranty protection.
  • Battery Tampering: Battery degradation or defects are excluded if the battery enclosure cells or structural safety seals show evidence of tampering, short-circuiting, or if the battery was deployed in equipment other than the specific unit it was supplied for.
  • Dependency Scope: Products with Network, Infrastructure, External, or alternative technical dependencies are out of scope of company commitment. Finding compatible infrastructure choices rests with the buyer.

6. Critical Data and Backup Liability Waiver

  • Customer Backup Mandate: The customer is strictly advised and required to take a comprehensive backup of all internal memory contents, records, and configurations before handing over or shipping the unit for repair. SRS Absolute does not provide any hard disk or data backup services.
  • Data Destruction Warning: During diagnostic evaluations or active repairs, internal hard disk contents, flash memory, configurations, or programs may be completely destroyed or wiped clean. The company will not inform the customer in advance of data clearing.
  • Waiver of Data Liability: SRS Absolute shall not be held liable under any civil or tort law for any data, structural records, proprietary programs, settings, or content lost, corrupted, or altered during the execution of repairs.

7. Absolute Limitation of Financial Liability

  • No Consequential Losses: Under no circumstances shall SRS Absolute be held liable to the customer, buyers, or any third party for direct or indirect losses relating to:
    1. Third-party liability claims asserted against the customer for damages or losses.
    2. Complete loss or damage to digital records, information, networks, or data.
    3. Economic consequential damages, including loss of business profits, revenue, or commercial inconvenience.

  • Purchase Price Cap: SRS Absolute shall not be liable for any loss, cost, expense, inconvenience, or damage resulting from the use or inability to use the product. Under all circumstances, the maximum, absolute financial liability of SRS Absolute shall never exceed the exact net purchase price paid for the product under the original invoice.

8. Defective Product Policy (Dash Cams, Electrical & Electronics)

Every unit sold by SRS Absolute is tested, verified, scanned, traced, and digitally recorded across various phases to guarantee secure delivery in specialized tamperproof packaging with dynamic validation. However, if a product is found non-functional immediately upon deployment, the following clauses apply:

A. The 72-Hour “No Questions” Delivery Window

  • Entitlement: The customer is entitled to a return, replacement, or refund on a “no questions asked” basis if the received item is damaged, wrong, incomplete, or defective upon arrival.
  • Claim Requirements: The claim must be sent to support@srsabsolute.com within 72 hours of physical receipt. It must include clear images of the bill, box, outer packaging, product, and inner contents, accompanied by a continuous unboxing video showing the packaging condition and serial number.

B. The 10-Day Dead-On-Arrival (DOA) Window

  • Operational Failure: If a Dash Cam, Electrical, or Electronic product is found to be non-functional within 10 days from the date of purchase, the customer must connect with an SRS Authorized Service Center or support helpdesk for redressal.
  • Mandatory Return Kit: The customer must bring/ship the product along with its original brand box, all original in-box accessories, original tax invoice, and a clear unboxing video showing all contents and the serial number.
  • Technical Assessment: The item will undergo thorough technical diagnostics at the service center against approved technical parameters.
  • Resolution Matrix: Post assessment, if a genuine manufacturing defect is confirmed, the company will issue a replacement unit. In case of unavailability of identical stock, a refund or an SRS Absolute product purchase coupon equivalent to the original consideration paid will be provided, subject to company policies.
  • Chargeable Repairs: If the service center personnel detect user-end damage, improper installation, or misuse during this window, the standard warranty conditions become inapplicable, and any repairs will be executed strictly on a chargeable prepaid basis subject to spare parts availability.

9. Overseas Products Regulation

Any product purchased from outside the geographical territory of India via direct purchase, or items not officially sold by SRS Absolute within India, are legally classified as “Overseas Product(s)”.
  • Conditional Repair: Overseas Products are not covered under any domestic warranty. They can be repaired at SRS Absolute Service Centers strictly on a chargeable basis, which varies by product model.
  • Non-Repairable Status: Certain overseas variants may be entirely non-repairable in India due to severe differences in local product specifications or infrastructural service environments (such as variations in telecom network bandwidths, operating voltages, or component molds). No claims will be entertained in this regard.
  • Pre-Check Obligation: Before handing over an overseas product to the service center, the customer must independently verify if the specific model is repairable in India.
  • Cost and Time Extensions: The customer must check and sign off on estimated repair costs and elongated turn-around times before handing over the device, as overseas component sourcing takes longer than usual. The customer must incur the entire cost of repair at prevailing service center rates.