Website Terms, Return, Refund, and Financial Policy

Operating Entity: SRS Absolute/SRSABSOLUTE/NoMechanic (including affiliate platforms)
Jurisdiction: Subject to Pune, Maharashtra Jurisdiction (India) Only.

1. Quality Assurance, Secure Dispatch & Regulatory Standards

  • Rigorous Verification: Every single unit or product sold by SRS Absolute or its affiliate platforms undergoes a rigorous quality protocol. Products are tested, verified, scanned, traced, and recorded at various operational phases.
  • Tamperproof Packaging: This ensures a secure, sealed delivery that directly complies with the product shown to the customer. All shipments are dispatched in company-specialised tamperproof packaging featuring dynamic validation, and are strictly abided by product-specific policies.

2. Eligibility for Returns, Replacements, or Refunds

Customers are entitled to a return, replacement, or refund only if the received product is damaged, wrong, defective, incomplete, or does not match the picture ordered by the customer.
To initiate a claim, the customer must strictly adhere to the following timelines and evidentiary requirements:
  • Reporting Window: The customer must report the issue to the SRS support team via email at support@srsabsolute.com within 72 hours of receiving the product.
  • Mandatory Evidentiary Proof: The email must include clear images of the bill/invoice, box, outer packaging, product(s), and all inner components/accessories/contents.
  • Mandatory Unboxing Video: The customer must provide a continuous, unedited unboxing video that explicitly covers the package condition, shipping label, contents, IMEI number, Serial Number, and all provided accessories/enclosures.
  • Operational Guidelines: The user must comprehensively follow all steps and guidelines outlined in the provided Setup Guide and user manuals.

3. Brand Warranty Routing & Diagnostics

  • Brand-Authorised Service Centres: For any operational faults, software glitches, or internal hardware defects discovered after the initial 72-hour delivery window, the customer must route claims through the respective brand’s authorised service channels or manufacturers. SRS Absolute acts strictly as the seller/distributor and does not override global manufacturer warranty protocols.
  • Technician Verification: SRS Absolute reserves the right to deploy a remote diagnostic session or require a technical inspection report from a certified technician before authorizing a return or replacement for high-value electronics.

4. Missing Parts and Accessories

If a shipment is received with missing parts or accessories, it must be reported within the 72-hour window from delivery.
  • Submission Requirements: The customer must submit images alongside the mandatory unboxing video highlighting the package, shipping label, contents, IMEI, Serial Number, and all available accessories/enclosures.
  • Resolution: Upon verification, the missing items will be dispatched separately to the customer at no additional shipping charge.

5. Installation, Workmanship, and Technical Dependencies

  • No Installation Services: SRS Absolute does not provide any installation services. Any recommendations provided are purely informational and not binding. Users are entirely free to choose any trusted installer of their choice. Users must explicitly follow the steps in the provided Setup Guide / User Manuals to correctly set up and configure the system.
  • Exceptional Arrangements: For any exceptional, approved arrangements made on a chargeable basis, the company holds no liability whatsoever.
  • Workmanship Damages: Any damages caused due to unskilled workmanship, mishandling, vehicle power surges, short circuits, or wire cuts may completely void the product warranty.
  • External Dependencies: Products requiring network, infrastructure, external, or other technical dependencies (such as local ISP configurations, telecom cellular bands, or external cloud networks) are strictly outside the scope of the company’s commitment. It is solely the buyer’s responsibility to choose the right, compatible external systems to ensure a premium experience without causing damage to the product or its sub-components.

6. Credit Terms, Invoicing, and Statutory MSME Compliance

SRS Absolute is a registered enterprise protected under the MSMED Act, 2006 of India. The following financial and credit regulations apply to all transactions:
  • Due Date: All invoices issued by the Company are strictly due and payable within 7 working days from the invoice date, unless alternative timelines are explicitly detailed in a separate, signed contract.
  • Maximum Permissible Period: Under Section 15 of the MSMED Act, the maximum allowable period for payment under a written agreement shall not exceed 45 days from the date of acceptance of goods or services.
  • Grace Period: Payment must reflect in full in our bank account or merchant portal by the close of business hours on the 7th working day.
  • Mandated MSME Late Payment Interest: Should an invoice remain unpaid past the 7 working days credit period, the customer is legally deemed to be in default. In accordance with Section 16 of the MSMED Act, 2006, the buyer is legally liable to pay compound interest at three (3) times the Bank Rate notified by the Reserve Bank of India (RBI).
  • Compounding Cycle: Interest is compounded at monthly rests (intervals). It accrues on a daily basis starting from the 8th working day post-invoice until the principal amount and accumulated interest are completely liquidated.
  • Suspension of Services or Deliverables: We reserve the right to temporarily suspend, withhold, or deactivate access to online services, digital products, software-as-a-service (SaaS) features, or physical shipments if any invoice remains completely or partially unpaid past its designated due date. Services will only be restored once the primary balance and all calculated late interest charges are cleared in full.
  • Legal Recourse and Debt Recovery Costs: In extreme cases where debt collection requires formal escalation, the customer shall be held legally liable to reimburse SRS Absolute / srsabsolute.com for all collection expenses. This includes, but is not limited to, reasonable legal fees, notice drafting fees, and third-party recovery agency commissions.

7. Absolute Limitation of Liability (Liability Cap)

  • Maximum Cap on Financial Liability: To the maximum extent permitted by applicable Indian laws, the total, aggregate, and cumulative financial liability of SRS Absolute (including its affiliates, directors, officers, employees, or agents) arising out of or in connection with any product defect, hardware failure, service disruption, delivery delays, negligence, or breach of contract shall be strictly limited to the actual net amount paid by the customer for that specific single product unit under the relevant invoice.
  • Exclusion of Consequential and Indirect Damages: Under no circumstances shall SRS Absolute be held liable to the customer or any third party for any indirect, incidental, special, punitive, exemplary, or consequential damages. This complete exclusion covers, without limitation, losses relating to business interruption, loss of data, loss of profits, commercial revenue loss, vehicle or equipment down-time, third-party infrastructure damages, physical injury, or property damage arising from the use, installation, or inability to use the supplied products.
  • Indemnification: The customer agrees to defend, indemnify, and hold harmless SRS Absolute from any claims, liabilities, losses, or legal costs arising out of the customer’s non-compliance with product manuals, faulty third-party technical installations, or electrical variations/short-circuits at the deployment site.

8. Warranty Void Conditions & Anti-Fraud Interventions

The product warranty will be deemed completely void, and the product will become entirely ineligible for return or replacement, under any of the following conditions:
  • Use of an external power supply, an adapter other than the one provided, or an unrated power input.
  • Forceful application, physical hardware damage, slot damage, or connector damage.
  • Damages occurred due to blocking the vents or any kind of hardware damages accounted by improper use.
  • Exposure to severe temperatures, humidity, radiation exposure applications, fire, wet environments, or applications operating beyond specified tolerances.
  • Physical damage, water damage, moisture, or structural stress applied to the system, main product, components, parts, accessories, slots, connectors, board, IMEI, Serial Number, Boot Code, software, or hardware by external factors.
  • Serial Number/IMEI Mismatch Fraud: Any returned item displaying broken warranty seals, altered firmware, tampered boot code, or internal component swapping will be treated as contractual fraud. No refunds will be issued, and the incident may be escalated to legal authorities under Pune jurisdiction.
  • Out-of-Warranty Repairs: Repairs for products under void conditions are time-taking and can only be executed on a chargeable, prepaid basis before the required components are ordered.

9. Customised Products and Final Scope of Returns

  • Customised Products: All customised products are strictly not eligible for returns.
  • Beyond-Scope Claims: For any scenarios falling outside the written scope of this policy, the company’s decision shall be final and binding.
  • Return Dispatch Window: No return, replacement, or refund will be acceptable if the product is not physically dispatched back to us within 5 days from the date of receiving the product.
  • Unapproved Returns: SRS Absolute is not liable for any unapproved returns sent back without prior confirmation. Such unauthorized receivables will be discarded and scrapped in accordance with our internal dumping policy.

10. Logistics, Evaluations, and Financial Deductions

  • Reverse Logistics Liability: Safe and reverse logistics of the items back to our office locations are entirely the customer’s liability. Any damages occurred due to improper return shipping, poor packaging, transit logistics, or uncontrollable factors are beyond the scope of the company.
  • Testing and Verification: For all approved returns, technical testing will be executed over the returned contents. These contents will be strictly compared against the originally shipped items, contents, IMEI numbers, Serial Numbers, Features and original boxes to determine damages.
  • Actual Deductions: The costs of fulfillment, logistics, support provided, manpower, accounted damages, and applicable GST will be calculated and deducted on actuals from the final approved return value.

11. Refund Processing and Payment Methods

Once a refund is approved after technical evaluations and necessary deductions, it will be disbursed based on the original payment type:
  • Prepaid Orders: The refund will be processed directly into the original method of payment. The balance will typically reflect in the customer’s account within 5 to 10 banking working days.
  • Cash on Delivery (COD) Orders: COD payments will be refunded exclusively via an NEFT bank transfer. To facilitate this, the customer must explicitly provide their Bank Name, Account Name, Bank Account Number, and IFSC code.

12. International Returns Policy

Due to complex international trade laws and cross-border customs regulations, SRS Absolute does not accept international returns at this time.
In the event of an international product complaint, global buyers must reach out to support@srsabsolute.com immediately upon receiving the order. Buyers must provide a clear unboxing video showing the box, packaging, contents, IMEI/Serial number, alongside the Invoice/Order ID. We assure our international clients that all queries will be addressed and resolved remotely to extend the absolute best of our technical services.

13. Statutory E-Waste Declaration (India)

In compliance with the E-Waste (Management) Rules, 2022 issued by the Ministry of Environment, Forest and Climate Change, Government of India, SRS Absolute is committed to sustainable electronics disposal. End-of-life electronic hardware, PCB components, or defective items must not be mixed with household municipal waste. Customers may contact our helpdesk to locate an authorized e-waste collection centre or recycling facility channelized under the Extended Producer Responsibility (EPR) guidelines.